FAQ

1. What makes Earl Grey tea unique?

Earl Grey tea is a blend of black tea infused with the essence of bergamot, a citrus fruit. This combination creates a distinct and aromatic flavor profile that sets it apart from other teas. Our Earl's Palette offers a variety of high-quality Earl Grey teas with unique flavors like Cream Earl Grey and Cream of Earl Grey, providing a delightful twist on the classic Earl Grey tea.

2. How do I brew the perfect cup of Earl Grey tea?

To brew the perfect cup of Earl Grey tea, start by boiling fresh, filtered water. Pour the hot water over a tea bag or loose tea leaves in a teapot or cup. Let it steep for 3-5 minutes to allow the flavors to fully develop. You can add milk, honey, or lemon according to your preference. Sit back, relax, and enjoy the exquisite taste and aroma of our Earl's Palette Earl Grey teas.

3. What are the shipping options?

We offer fast and reliable shipping options to ensure your Earl's Palette teas reach you in a timely manner. We currently offer standard shipping within the United States and Canada. For international orders, please contact our customer support team for assistance.

4. How long does shipping take?

Shipping times may vary depending on your location. Generally, orders within the United States and Canada are delivered within 3-7 business days. Please note that international shipping may take longer. Once your order is shipped, you will receive a tracking number to keep an eye on your package's journey.

5. What is your return policy?

We want you to be completely satisfied with your purchase from Earl's Palette. If for any reason you are not satisfied, we offer a 30-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please refer to our refund policy for more details on how to initiate a return.

6. Can I return a tea if I don't like the taste?

Unfortunately, we cannot accept returns on tea products due to personal taste preferences. However, we strive to provide detailed descriptions and flavor profiles for each of our teas to help you make an informed decision before purchasing. If you have any questions or need assistance in choosing the right tea, please reach out to our customer support team.

7. How can I contact customer support?

Our dedicated customer support team is here to assist you. You can reach us by email at info@theearlspalette.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.

8. Are your teas organic?

At Earl's Palette, we prioritize quality and taste. While our teas are not certified organic, we source our ingredients from trusted suppliers who adhere to strict quality standards. We ensure that our teas are free from artificial additives and are made with the finest ingredients to provide you with a truly exceptional tea-drinking experience.

9. Can I gift wrap my tea order?

Yes, we offer gift wrapping services for your tea orders. Simply select the gift wrapping option during the checkout process, and we will beautifully package your teas in an elegant gift box. It's the perfect way to surprise and delight tea lovers in your life.

10. Do you offer wholesale options for businesses?

Yes, we offer wholesale options for businesses interested in carrying our Earl's Palette teas. Please contact our wholesale team at wholesale@theearlspalette.com for more information on our wholesale program and pricing.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@theearlspalette.com. Please note that returns will need to be sent to the following address: P.O. Box 3055, Didsbury AB, T0M 0W0.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send